At Adelaide City Optometrist, we are committed to protecting your privacy and ensuring the security of your personal information in accordance with Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles (APPs).
1. Collection of Personal Information
We collect personal information necessary for us to provide our optometry services, including but not limited to:
- Full name, date of birth, and contact details (address, phone number, email).
- Medical history and information relevant to your eye health and treatment.
- Details of prescriptions and purchase history of eyewear.
- Payment information (if required for billing purposes).
We may collect this information directly from you through forms, phone calls, or online inquiries. Occasionally, we may receive information from third parties (e.g., your doctor) with your consent.
2. Use and Disclosure of Personal Information
Your personal information is used for the following purposes:
- Providing optometry services, including eye exams, treatment, and consultations.
- Managing bookings and appointments.
- Supplying eyewear and contact lenses.
- Handling inquiries and customer service.
- Processing payments and billing.
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with third parties necessary for the delivery of services, such as:
- Healthcare providers or specialists involved in your care (with your consent).
- Insurance providers, Medicare, or other financial institutions for processing claims.
- Service providers who assist with IT, marketing, and payment services (bound by confidentiality agreements).
3. Security of Personal Information
We take reasonable steps to ensure your personal information is secure, including the use of encryption, firewalls, secure data storage, and access controls. Only authorized personnel have access to your personal information. We retain your information only for as long as necessary for the purposes outlined above, after which it is securely destroyed or de-identified.
4. Access and Correction of Personal Information
You have the right to access and correct the personal information we hold about you. If you wish to request access or correction, please contact us using the details below. We will respond within a reasonable timeframe, and in most cases, provide access or make corrections free of charge.
5. Opt-Out and Marketing Communications
If you have consented to receive marketing communications from us, you can opt out at any time by contacting us or using the “unsubscribe” link in our emails. We respect your choice and will promptly update our records.
6. Use of Cookies and Online Data
Our website may use cookies and other tracking technologies to enhance your browsing experience. These tools help us analyze site traffic and usage patterns. You can disable cookies in your browser settings, but this may affect the functionality of our website.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and we encourage you to review this policy periodically.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:
Adelaide City Optometrist
Address: Gilles Street, Adelaide, SA
Phone: 08 8224 0819
Email: info@adelaidecityoptometrist.com.au
This Privacy Policy was last updated on 12/09/2024.