Yes! You can order contact lenses, eye drops, lens solutions, and supplements through our online store. Simply add your desired products to the cart and proceed to checkout.
Yes, Australian regulations require a valid prescription for all contact lens purchases. If you wear coloured contacts and don’t require a prescription, you will be required to enter PLANO or 0.00 into the prescription box.
Delivery times vary depending on your location:
We offer $10 standard shipping and $15 express shipping within Australia. Free shipping for $100 and over. Shipping times may vary based on your location and the size of your order. Please note that some products have back order periods and there may be longer waiting times. We will notify you if there is any delay.
If you receive an incorrect product, an expired product, or there are extreme delays with your product, we will offer a refund and/or replacement of the product depending on the situation. If you notice any damage on online orders when they arrive, please contact us and attach photographic evidence to info@adelaidecityoptometrist.com.au. While our products are packaged securely, please notify us of any damage due to weather or transportation.
At this time, we only offer shipping within Australia. We apologise for any inconvenience.
We accept major credit cards, including Visa, Mastercard, American Express. We also accept payment via PayPal and AfterPay.
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or through the carrier’s website.
If your order has not yet shipped, you can cancel it by contacting our customer service team. If your order has already shipped, please contact the customer service team .
You can book online through our website or call us at 08 8224 0819 to schedule an appointment.
We offer bulk billing for individuals on the pension, or with a concession/disability card. If there is an out-of-pocket cost for a client on the pension, the cost is usually half the amount. Some specialised tests may require an out-of-pocket fee.
Here is a list of what the optometrist looks for:
Yes! We offer free adjustments and minor repairs. For major repairs, these can be assessed and sent away. Visit us in-store for assistance.
Glasses are usually ready within 10 business days. If your prescription requires a stock lens, sometimes it can take between 5-8 days.
Yes, we accept all major health funds. You can claim your rebate in-store or request an itemised receipt for online claims.
All glasses lenses have UV protection.
We follow a set protocol before considering a refund. If you’re experiencing an issue with your glasses, we’ll first assess the lenses or frame either in-store or, if needed, through our supplier. In many cases, the issue may be a simple fix — like a loose screw, missing nose pad, or frame adjustment — which we can resolve on the spot. If a product is classified as faulty after being assessed by the manufacturer, we will provide a new frame/lenses. In the case of no resolution Our goal is always to find the best solution for you as quickly and efficiently as possible.
Glasses are usually ready within 10 business days. If your prescription requires a stock lens, sometimes it can take between 5-8 days.
Yes, we accept all major health funds. You can claim your rebate in-store or request an itemised receipt for online claims.
All glasses lenses have UV protection.
We follow a set protocol before considering a refund. If you’re experiencing an issue with your glasses, we’ll first assess the lenses or frame either in-store or, if needed, through our supplier. In many cases, the issue may be a simple fix — like a loose screw, missing nose pad, or frame adjustment — which we can resolve on the spot. If a product is classified as faulty after being assessed by the manufacturer, we will provide a new frame/lenses. In the case of no resolution Our goal is always to find the best solution for you as quickly and efficiently as possible.
Glasses are usually ready within 10 business days. If your prescription requires a stock lens, sometimes it can take between 5-8 days.
Monday – Wednesday: 9.00 AM – 5.30 PM
Thursday: 9.00 AM – 6.00 PM
Friday: 9.00 AM – 7.00 PM
Saturday: 9.00 AM – 2.00 PM
Yes, Adelaide City Optometrist is a registered Australian business (ABN: 69 097 496 190)
